Traveller information system
RailMan® DSS is a passenger information platform that provides real-time information on the rail units in circulation. This system allows a wide variety of configurations, from unmanned facilities with only information monitors, to others with local servers at staffed stations, greatly reducing and saving on the infrastructure required. It is also adaptable to existing installations.
A web-based platform allows centralised management, dynamically generating and remotely posting both text announcements on information panels and spoken message via public address systems at the selected stations, either individually or collectively. In this way, the notification of announcements, incidents, or possible modifications of schedules of the trains can be made simpler.
The data relating to the trains can be received from different sources:
- RailMan® DSS database, managed from a web backoffice that can define the stations, routes, trains, traffic exceptions and the rest of information used in the system.
- External databases. A communications interface is set up to use web services that allow access to the information stored in third-party systems.
Centralised and per station management
Each station can be equipped with a server that allows station staff to manage the data on the trains circulating at that station (departures, arrivals, routes, cancellations, etc.). The data is synchronised in both directions (central server > station server, station server > central server).
For unmanned stations this control can be performed from the central server backoffice module, in the same way as for station-based equipment.
As well as predefined timetable information, the system provides real-time information on the trains in circulation such as position, delays, incidents etc.
The data is obtained via direct communication with the RailMan® central database using machines that send the data obtained from their GPS position. This information can also be obtained from external interface machines that supply information on the units they manage in real-time.
The information generated by RailMan® DSS can be shown to travellers using various devices:
- TFT Screens (*).
- Information panels: multi-line for combined information of schedules or single-line for platform information (*).
- RailMan® InfoStation: through information totems that allow travellers to make queries interactively.
- Mobile applications: through apps designed for different mobile platforms, where users can access the information generated by RailMan® DSS.
(*) If the operator needs to integrate the system in an existing installation, communication interfaces can be defined with the devices already installed to keep such installations operational without the need to replace them and to use the data provided by RailMan® DSS in the format that is needed for its operation.
Management of alerts and messages
(P.A.G.A. Public Address and General Alarm Systems). From the RailMan® DSS installation or from the station servers text and PA messages can be defined and scheduled using the information systems installed at the stations (panels, loudspeakers, etc.) or external media (websites, mobile applications, etc.) in the case of text messages.
For each message the system can define broadcast periods, repetition intervals, locations (one or several stations, by provinces, by areas, general announcement, etc.)
Public address announcements can be defined in different ways:
- Using templates of pre-recorded messages which, by combining them, generate the final message.
- Via recordings of complete messages by system operators.
- Using systems TTS (text to speech) to generate, automatically, a public address message of the appropriate text.
Information on mobile phones
The RailMan® DSS Mobile system provides two alternatives for informing travellers through their phones. One is a traditional mobile application that the user has to download and use on their mobile phone.
The other option, particularly interesting at unmanned stations or stations without traveller information systems, is the use of QR tags or NFC tags that are display at visible points of the station. Upon reading the QR code or approaching the phone to the NFC tag, a website automatically opens showing the list of trains, planned arrival time, stops and schedules, together with any possible delays or cancellations.